News & Publishing, Politics & Public Policy

The New York Times assembles a trust team

Among our news community, we frequently talk about “trust in news” and how it has eroded to dangerous levels. I’d suggest there are myriad reasons for that, including some that date back centuries. The press has always been a convenient punching bag. When people don’t like what they read, they naturally want to discount the information. 

Some of the phenomenon is patently new, as we’ve seen with the increase in “lawfare” suits designed to chill journalists and shutter news organizations outright. There’s also the toxic political rhetoric, even shouted from the highest offices in the land, expressly to make people doubt watchdog and accountability reporting. 

Now, we’re contending with Artificial Intelligence (AI), too, which is training people to doubt what they read and view.

Some of it is well-deserved. The press doesn’t always get the story right, especially in the rush to report first. Quality journalists among the American media are contrite when it happens, acknowledging their mistakes and offering corrections or retractions. Far too many outlets masquerading as trusted sources of news peddle misinformation and never acknowledge their failures to report accurately. That’s harmful, industry-wide.

I’d suggest the public also has a cynical view of how news is gathered and produced when they hear about strategic misdeeds, such as tabloid-style “catch and kill” stories — for example, when an adult film actress’ story about an affair with a politician never sees the light of day because the publisher and the porn star are paid to suppress it. It’s easy for the public to conflate that kind of “news” with what earnest, professional journalists produce day-in, day-out. 

Indeed, there are many reasons — deserved and not — for the lack of trust in news today, but the important thing is that we’re thinking about it as an existential threat and doing our best to counter it. That’s why I’m bullish on The New York Times decision to convene a “trust team” that’s keenly focused on this issue. 

At the link, read about my conversation with Edmund Lee, editor of The Times’ trust team and one of the ways they’ve built more transparency and familiarity into the display of news.

#newsmedia #journalism #TheNewYorkTimes

News & Publishing, Politics & Public Policy

Behind the scenes of Pulitzer-awarded reporting

Ever wonder what it takes to produce Pulitzer Prize-winning journalism? I spoke with reporters and editors at three newsrooms that were awarded Pulitzers earlier this month. They spoke about the inspiration behind their award-winning series; the labors and resources the projects required; the dilemmas they faced during the news gathering; and ultimately, the impact. 

 

Read the “stories behind the stories” at the link.  Congratulations to all of this year’s Pulitzer winners. https://www.editorandpublisher.com/stories/pulitzer-story,249969

News & Publishing, Politics & Public Policy

On Noonan, philosophy, protesters and newsroom representation

I was talking to some Boomer-generation family members not long ago, who’d expressed frustration about the state of the world — not about big things, like war or the state of democracy, but about small, comparatively insignificant things. They complained about how nothing interested them on TV anymore, about the popularity of Taylor Swift, and how print menus had been replaced by QR codes. These grievances seemed petty to me, so I found myself imparting wisdom I gained far too late in life: “Not everything is made for you,” I told them.

It dawned on me that if you see things in the world in two categories — things you like = good; things you don’t like = bad — you’ll live your life in a state of perpetual frustration or agitation. It’s a far more pleasant existence to think, just because I don’t like something — just because it wasn’t produced with me as an audience or consumer in mind — doesn’t make something bad, unworthy, corrosive or a danger to society. Other people may like it, and they have a right to enjoy it and to exist, and it need not have any impact on you at all. 

This same philosophy can — and should — be applied to people and lifestyles, too.

I thought about this as I read reporter Peggy Noonan’s account of attempting to interview protesters on Columbia University’s campus. She wrote about how they didn’t want to talk to her. “Friends, please come say hello and tell me what you think,” she implored them.

Frankly, if that’s how she approached the students, I wouldn’t be a bit surprised that they opted not to speak with her. “Friends …” does make it sound a bit disingenuous, like someone trying to draft you into a religious sect.  

Journalist Peter Baker of The New York Times boosted Noonan’s remarks on X/Twitter, implying the students wouldn’t speak to her because they weren’t capable of articulating their reason for protesting. 

That’s an assumption journalists are trained not to make. Also, it’s likely not true. Just look how poised, thoughtful and resolved this student was when speaking to Fox News: https://twitter.com/justinbaragona/status/1786088434806792573

Last week, when I spoke with several editors of school newspapers on campuses around the country, they all talked about students’ reluctance to speak to the press. 

You can read the article, “When war abroad comes to campus” for FREE here: https://www.editorandpublisher.com/stories/when-war-abroad-comes-to-campus-student-newspapers-meet-the-moment-with-on-the-ground-coverage-of,249586

The editors explained to me that the student protesters — in fact their entire generation — is media savvy but also distrustful of the press. They worry of their remarks being misunderstood or intentionally misconstrued. They’ve grown up in an era in which “fake news” is a familiar concept and social media can make one inarticulate remark take on a life of its own. 

Anish Vasudevan, the editor-in-chief of The Daily Orange at Syracuse University, explained how student protesters on campus have designated “media-trained” spokespersons expressly for these reasons. 

As I spoke with these student journalists, it also confirmed how much newsroom “representation” matters today, especially among young people. They’re more inclined to feel seen, heard and understood when they’re talking to reporters who have some shared perspective, whether that’s ethnicity, gender, geography, race, language, education, a common campus, age or generation.

In many cases, student reporters were able to land the most meaningful interviews with their fellow students, because representation matters. It helps repair some of the deteriorated trust in news media when we see ourselves represented among the storytellers. 

Maybe this story — this moment in history — isn’t for journalists like Noonan or Baker to chronicle. And that’s ok. 

Not everything is made for you. 

News & Publishing

Artificial Intelligence is stealthily altering how news is made and how the public finds information

Artificial Intelligence (AI) shows a lot of productivity promise for news publishers, but in its early iterations, AI is also proving to be perilous. E&P has been covering AI developments frequently, and this month we look at how Generative AI is changing the way people search for and retrieve information from AI-enabled search engines.

For the user, a query to an AI-enabled search engine may provide a thorough responses that satisfies their question. The risk remains that those response summaries may be flawed with fallacies, depending on how the AI engine was trained. 

The other concern for news publishers is how users behave based on the search response. They may be satisfied with the result and sated, and resist scrolling down for additional search results and links to other sources, including news articles. That should trouble any news media business that relies on a healthy influx of web traffic and has for years invested in improving SEO performance. 

We invited no less than 30 publishers about how they’re preparing for AI-search disruption. Some spoke on background; others opted not to comment at all, citing an uncertainty about what to do. There’s no shame in that. AI is new and developing at lightning speed, and we’re all just trying to figure out where this path is leading. But a few publishers are ahead of the curve and implementing new ways to nurture more direct relationships with readers/viewers/listeners, thereby relying less on search traffic. We tell two of their stories at the link: 

https://www.editorandpublisher.com/stories/artificial-intelligence-is-stealthily-altering-how-news-is-made-and-how-the-public-finds,249473

News & Publishing, Politics & Public Policy

Reporting On: The Nation’s Borders and Ports

E&P’s “Reporting On” series takes a look at what it’s like to be a journalist tasked with covering a national/international crisis, or an urgent public policy concern. This month, we spoke with journalists who report on the nation’s borders and ports. With as much national media—and particularly “cable news”—coverage as we have about the southern border, in particular, there is so much more to the story. 

I learned a lot from these exceptional reporters, who take us to the border itself; share stories of what its like in communities like Chicago, where the border crisis has been brought to their doorsteps; who help sort through the politics and the realities; and turn our attention to the vulnerabilities of the nation’s ports, so critical to our economy and yet so rarely covered in the detail they deserve. 

I set aside my own biases about immigration and allowed the reporters’ stories to stand tall here. But I’m perhaps not unlike so many other Americans who see that immigration is a many-layered complicated issue that’s just not being treated earnestly and effectively by our elected leaders. On radio and TV, we hear gripes about people not coming here “the right way,” but unlike the immigration channels of one or two generations ago, today’s path to citizenship is messy, long, prohibitive, frightening, expensive, and completely out of reach for so many immigrants. We’re failing in not exposing that story. 

Having spent part of my childhood living in South America, I also know how dire and deadly life can be in nations to our south—measurably worse today than even in the 1970s. I can understand why people want to or are forced to leave their homes, their families, their livelihoods and their way of life. It’s not hyperbole to say it can be a life-or-death decision.

This is not to discount the serious and steady threat of bad actors coming across the border and exploiting desperate people, parents and their children. We need to stop them, and we often do. But surveillance technology, concertina wire, a big tall wall, and border enforcement alone won’t solve this crisis; it requires a retooling of foreign policy and thoughtful diplomacy rather than isolationism. 

We are a champion nation. We broadcast to the world about our exceptionalism, what makes us special, what makes us wealthy, what makes us progressive, what makes us leaders, what makes us (comparatively) safe, what makes us free. To expect people from all over the world—especially poor nations plagued by crime and corruption—not to want to come here, in fact to risk their lives to become an American, is ill-considered. 

https://www.editorandpublisher.com/stories/reporting-on-the-border,248922

News & Publishing

Reporters and editors face dilemmas in the social sphere

Social media can be a minefield for journalists to navigate today. Social platforms are a great tool for extending the reach and impact of reporting, and it’s also part of our everyday non-professional lives, as well. It’s a way to communicate with friends and family, a way to make connections, network, socialize, have a say in our communities, and even find love. 

But being active participants in the social scene comes with obstacles. Social opens journalists up to public scrutiny in a way that bylines alone never did. It can paint us as targets for bad actors, and set us up for condemnation over our judgments about what we share professionally and personally. 

Think about the common practice of “liking” someone else’s post. As a person in news, there may be many reasons to do that. I’ve used a “like” to bookmark a post I want to expediently revisit. I’ve hit the thumbs up to boost the journalism itself because I feel the reporting is important and am glad the outlet invested in it. These aren’t necessarily endorsements or affirmations of the “message” of the post, but from time to time, I’ll like a post because I do “approve of this message.” So, there are nuances here, yet even a simple “like” can get a journalist in hot water today, as we saw just recently occur at the BBC. 

At E&P, we wanted to take a closer look at how news media publishers are addressing dilemmas about professional conduct on social platforms. We found many don’t have formal policies in place beyond their long-standing ethics rules, but quite a few are considering how to formalize a policy, so there are no gray areas when issues arise. I was heartened to speak with a number of editors who trust their reporters to act responsibly in social scenarios and, in fact, give them a great deal of leeway to still participate in social circles without fear of oppressive oversight and penalty.

At the link, check out my conversations with a few of those thoughtful editors: 

News & Publishing

Honolulu Civil Beat thrives as a nonprofit

Last month, I had the pleasure of quality zoom time with Editor and General Manager Patti Epler and Vice President of Operations and Philanthropy Ben Nishimoto at the Honolulu Civil Beat. We spoke about how the nonprofit local news outlet is doing critical work not only in Honolulu, where they’re based, but on the surrounding islands, as well, which have seen local news sources imperiled. They produced essential journalism during the Lahaina wildfires, and continue to tell the stories of the government agencies’ response to the crisis and how the community is recovering and rebuilding. 

After this article went to press, we learned that Patti is opting for a new role, becoming more of an editor-at-large while still serving as general manager. They are in search of a new editor-in-chief to lead the newsroom. What a wonderful opportunity for a qualified candidate to lead this impressive team — in Hawaii, no less! 

Learn more about the Civil Beat at Editor & Publisher here: https://www.editorandpublisher.com/stories/award-winning-honolulu-civil-beat-thrives-as-a-nonprofit,248651

Photo: Honolulu Civil Beat’s team has grown to 33, including newsroom, operations and fundraising teams. They’ve won the Society of Professional Journalists Hawaii Chapter’s “Best Overall News Site” 13 years in a row. They’ve also been honored with awards from the Asian American Journalists Association, the Institute for Nonprofit News, the Online Journalism Awards, the News Leaders Association and E&P, among others. (Photo by David Croxford/Civil Beat/2023)

Food, Travel, Culture, Health, News & Publishing

NPR’s Manoush Zomorodi engages audience in scientific study

The host of NPR’s TED Radio Hour speaks about audio storytelling and a recent partnership with Columbia University Irving Medical Center

Often when I speak with people around the news world, I learn something new. Each interview offers me a fresh professional perspective on journalism, storytelling, audience and business models. My conversation with NPR’s Manoush Zomorodi did that and more. 

Zomorodi is the esteemed and well-sourced host of NPR’s TED Radio Hour. She recently found a new way to “engage audience” by enlisting listeners in a cooperative study with Columbia University’s Irving Medical Center. The project began with Zomorodi’s personal reflection on how technology—a topic she often covers on her show—was impacting her energy level, her focus, and overall health. 

She learned of a study that indicated that our sedentary lifestyles, exacerbated by the time we spend on digital devices, was profoundly harmful. But there was also good news. A little bit of “gentle movement” every 30 minutes could potentially offset the harm. She wanted to test the theory, and so the partnership with Columbia’s scientists did just that. 

At the link, read about my conversation with Zomorodi for Editor & Publisher. Professionally, she taught me a new way to “engage audience,” quite literally, but her work also changed the way I approach my own health. In news speak, it was impactful

https://www.editorandpublisher.com/stories/nprs-manoush-zomorodi-engages-audience-in-scientific-study,248352

News & Publishing, Printing and Imaging

Everything I know about capitalism (and for-profit news), I learned in the 6th grade

This headline may not be entirely true, and yet, it was in this pre-Middle School era of my life when I first began to fully “understand the value of a dollar.” 

I find that’s a popular phrase passed down through generations, an invaluable life lesson or a rite of passage. For two sixth-grade classes in the 1970s, their introduction to commerce and capitalism began that week. 

That was the year that the number of students had outgrown the school, and some lucky contractor got the local school system bid for providing pop-up classrooms made out of stitched-together double-wide trailers. Two sixth-grade classes shared the one we’d been sentenced to, with a sliding partition between the two groups, each with its own teacher. 

The partition was an insufficient barrier that mostly rendered us distracted by what was happening with the kids on the other side. When they laughed, our heads swiveled. When we acted up, they’d go silent and giggle as they listened to our punishment being levied. One teacher would have to raise her voice to keep the attention of her class whenever the sounds of the other teacher seemed more interesting. 

And vice versa, and so it went.  

Imagine the delight in our little hearts when one day the partition was folded in on itself, the two classrooms of kids facing off at last. The once competitive teachers joined forces and announced that we were going to learn about running a business and paying bills. They went on to explain that for a period of one week, there would be no traditional classroom lessons and that our trailer would be transformed into a microcosmic town. 

Each of us had a role to play in the town. They asked for a show of hands when assigning roles like bankers, retailers, landlords, food purveyors, even insurance carriers.

I was the only one who wanted to run the town’s newspaper. 

The town also needed governance, and so a show of hands indicated which of my classmates aspired to political life – managing their day-to-day duties while also running for a handful of offices, including mayor and sheriff.

We spent a day or two planning and building the town. Creative cardboard cutouts became our storefronts. Logos were designed, and signs went up over our storefronts. My classmates got right to work. The banker “handprinted” money and distributed a precisely equal amount of cash to each of the town’s residents, so everyone had a level playing field – a comparatively endearing socialist start to what would end in survival-of-the-fittest capitalistic carnage.

The most popular business, by far, was the town baker, who sold decadent treats to a classroom of kids given the freedom to make their own nutritional and expenditure decisions.

We didn’t speak of food allergies back then. 

I got right to work wearing all the hats at the newspaper – a lot like things are today. 

I reported and designed the layout. I “printed” the paper on the front office’s mimeograph. Printing is a big cost for actual newspapers, but I’d managed to get the paper and “press” for free. This would be seen as an ethical breach for actual newspapers.

I had to hock the paper, selling single copies to passersby. I sold advertising and wrote ad copy. I had to distribute the paper when it was hot off the press.

And though everyone wanted to read the paper – mostly to see if they were in it – few wanted to buy the paper. It was hard to compete with Mom-baked brownies. 

I spent the week walking around the perimeter of the trailer, interviewing my classmates about the health of their businesses or who they liked in the pending election. I wrote trends pieces about how the town’s residents thought the rent was too damned high and how they wanted to be able to spend more of their money on luxury items, like those chocolately brownies. I vaguely remember writing an expose on the insurance carrier in town, who I saw as a huckster selling vapor. 

“People give you money, but what do they really get in return,” I grilled him like I was Woodward or Bernstein. 

One by one, the small businesses fell, exiling their owners from town, to a corner of the trailer-classroom to watch an episode of “Free to be You and Me” or to throw a sixth-grade temper tantrum, perhaps.

Naturally, the bank endured; it thrived off of the interest. The insurance carrier – who had minimal overhead costs and a contained, safe environment that put odds in his favor – stayed afloat. The baker had fistfuls of colorful cash by week’s end. And the newspaper endured, though I, too, was pretty busted. By the time I’d covered my own costs – rent, insurance, crayons – I didn’t have enough currency for much else.

I’d spent days coveting my classmates’ disposable income and how they frivolously, happily spent it on baked goods and insurance policies. 

Somehow, I’d managed to get the news out, but it wasn’t easy, and it wasn’t lucrative. 

Military Service, News & Publishing, Politics & Public Policy

Reporting on war and conflict

Journalists in war zones navigate complexities, danger and how to make the story resonate with audiences far removed — geographically and emotionally — from the fighting

From the December 2023 Editor & Publisher magazine:

https://www.editorandpublisher.com/stories/reporting-on-war-and-conflict,247155